Community Falls Responder Service receives 6-month extension | News centre

  1. Text Size:
  2. Contrast:

NHS logo

News from Guildford and Waverley and across the Surrey Heartlands area

News and media releases from Guildford and Waverley and the Surrey Heartlands area

If you have some news to share, would like to see us feature a patient story or simply have a question, then feel free to get in touch with us.

Get in touch

Community Falls Responder Service receives 6-month extension

Community Falls Responder Service for Non-Injurious Falls receives 6-month extension

Guildford and Waverley Health and Care Alliance is working in partnership with Mole Valley Life to provide Guildford and Waverley residents with a non-injurious falls response service.

If someone has a fall at home, and they have no pain or injury, a qualified Community Falls Responder will attend within 45 minutes (60 minutes in rural areas), to help safely lift the person back up, using specialist lifting equipment, making them safe and comfortable.

The Community Falls Responder will send a referral to the Urgent Community Response Team (UCR) for follow up the next day.

Falls prevention responder assists an elderly man

The service has been running since April 2023, initially with referrals from Care Line Pendant Alarm users. In September 2023, the Community Falls Responder service became part of the South East Coast Ambulance triage service.

Since November 2023, local residents have been given direct access to the Non-Injurious Falls Response Service, increasing the number of referrals, which has led to an extension in funds for the service until October 2024.

The feedback from users has been overwhelmingly positive due to the quick response and use of innovative equipment to get them back on their feet safely.

Local residents using the service have also said they feel much more at ease as they know they do not need to call an ambulance, taking away the fear that they might end up getting taken to hospital.

There is hope that with continued success the Non-Injurious Falls Response Service can be extended for a longer period beyond 2024.

The Community Falls Responder service is available 7 days a week, 6am-9pm. Telephone: 0300 369 0590.

The criteria for the service is for falls to be 'non-injurious' and that the person who has fallen is able to weight bear. You must be registered with one of the following GP practices:

  • Grayshott Surgery
  • Haslemere Health Centre
  • Chiddingfold Surgery
  • Witley Surgery
  • The Guildford Rivers Practice
  • The Mill Medical Practice
  • Binscombe Medical Centre
  • Springfield Surgery
  • Wonersh Surgery
  • Cranleigh Medical Practice
  • Guildowns Group Practice
  • Dapdune House Surgery
  • Fairlands GP Practice
  • Austen Road Surgery
  • Woodbridge Hill Surgery
  • St Lukes Surgery
  • Merrow Park Surgery
  • Shere Surgery
  • The Villages Medical Practice
  • The Horsley Medical Practice

Find out more about Independence and Wellbeing for Guildford and Waverley residents

This website makes use of Essential Cookies, as defined in the UK GDPR, in order to function and to improve your security, e.g. when submitting forms. These Essential Cookies are only for security and site function, and do not track individual in any way.

In order to better understand your needs and so improve our services to you, this website may also make use of some cookies that are used for traffic analytics or other behavioural statistics ("Analytics Cookies"): more details can be found on our website privacy and cookies statement. If you are happy to accept these Analytics Cookies, please press the Accept button; if you are not happy to accept these Analytics Cookies, this site will still work correctly but some third party services (such as some videos or social media feeds) may not display.

Please choose a setting: